MANAGED SERVICES

Xenitel’s Managed Services solutions are built to strategically align IT operations with each client’s business objectives.

Xenitel empowers organizations to turn information into action by driving technology-enabled business insights. Whether you are looking for targeted outsourced IT solutions, messaging or web hosting Xenitel provides the right blend.


HELP DESK SUPPORT

Our helpdesk can save you money and time by solving many problems remotely.
With a few pointed questions and by using our remote access tools our experts can rapidly diagnose and fix problems without waiting


ISSUE TRACKING

Make asking for help easy. All of our support tickets are tracked using the industry leading tool - JIRA
Our self-service portal makes it easy to request help, search knowledge bases and track progress on issues


IT SUPPORT

Xenitel’s complete IT Support services provide flexible, cost-effective solutions for the full range of IT outsourcing needs
From full-time, department-wide capabilities to part-time targeted functions
Our comprehensive package lets your business join our VIP (Virtual IT Partnership) network



Monitoring

Xenitel will monitor your network and server environment 24/7. Our engineers can be alerted when there is an issue.

Help Desk

Onsite or offsite helpdesk support for technical issues. Our ITIL compliant helpdesk solution tracks all requests and reports on key metrics, and gives customers the ability to fill in satisfaction surveys.

Application and Network Management

Our certified engineers will perform all essential IT tasks to help your business be most competitive in today’s work environment.

Security

Xenitel’s security pros will secure your networks through advanced firewall configuration, patch management, SPAM filtering, antivirus, penetration testing and make sure your datacenter has solid physical security.

Project Management

Our project managers will make sure all of your projects are delivered on time, and on budget. Our project managers will report directly to your company’s executives.

Consulting

With our IT Services, you get access to our certified IT consultants with practices in key areas of today’s technologies.

Procurement

Through partnerships with key vendors in the IT space, Xenitel can help you secure most hardware or software.

Compliance

Our staff has experience in following compliance rules for HIPAA, SOX, and various SEC rules. We offer solutions, such as e-mail archiving, that help you adhere to your industry regulations.

Cost Cutting

Xenitel will help your bottom line by continuously implementing cost cutting measures. Your company will run leaner and greener with our partnership.

MESSAGING

To stay competitive in today’s business environment, you need sophisticated messaging tools that provide rich and efficient access to email, calendars, contacts, and tasks.

Now you can enjoy the benefits of business-class email in a pay-as-you-go model that enables you to scale up or down as needed, minimizing your financial risk. Xenitel’s Hosted Exchange Email can help you free up valuable capital, IT staff, and other costly resources for more effective, strategic use within your organization.

At Xenitel, we operate your email services so you don’t have to. Based on Microsoft® Solution for Hosted Messaging and Collaboration, our infrastructure and provisioning systems enable us to offer our customers rich email, mobility, collaboration, and messaging services.



Features

Microsoft® Exchange Server

Personal Email, Calendars, Contacts, Tasks, Notes.Group Calendars & Contacts, scheduling and availability tracking, shared files and folders.Full support of Microsoft Outlook® and Entourage® desktop software. Mobility features based on ActiveSync and Outlook Web Access.

Mobile Email

Your emails, contacts and tasks are fully synchronized with mobile devices such Blackberry, Windows Mobile, iPhone or other PDA.

Desktop Software

Within your Exchange Mailbox we support Microsoft Outlook or Entourage for Mac.

Shared and Personal Calendar

Create a private and a shared calendar so everyone at your company is on the same page.

Shared and Personal Contacts

Keep a list of private contacts, as well as a list of contacts visible to everyone at your organization.

Group Scheduling

Schedule a group meeting and invite attendees. See who is available when, all on one easy to read screen.

Anti-Span and Anti-Virus

All Hosted Email gets scanned for SPAM and viruses before it reaches your inbox.

Your Own Domain Name

Xenitel provides assistance in setting up your own domain name and email, for example sales@mydomainname.com

Quick and Easy!

Xenitel can set up your Hosted Email environment quickly and deploy your email services seamlessly – we do all the work, and you can enjoy the benefits.

Email Archiving

1, 3, 5 and 7 year email archiving is available as an option. Our archiving solution lets you save and retrieve past emails, and is fully compliant with e-discovery rules.


Mobile Features

Mobile Phones

Our Exchange service supports Windows Mobile, iPhone, BlackBerry, Palm Treo, Symbian with ActiveSync and other cell phone devices.

Outlook Web Access

This rich, web-based client allows you to access your email, contacts and calendar from any web browser.

ActiveSync or Push Email

This technology lets you push email, calendars and contacts from your inbox to any ActiveSync enabled mobile phone, such as any Windows Mobile, Symbian with ActiveSync or iPhone device.

Improved Email

Support for HTML messages, adding follow-up flags, or retrieving meeting attendee information.

Security

Remote Wipe: If your device is lost or stolen, we can remotely delete all data on the device.

Fast Search

Both mobile and Outlook Web Access can search all your emails, tasks, and contacts on the Exchange server and return results quickly.

ANTIVIRUS

Anti-virus software is a cornerstone to the success of any business, Xenitel recommends ESET anti-virus.



Top reasons why companies chose ESET Endpoint Solutions

Fast Scanning

No noticeable slow downs

Proactive Protection

Intercepts and eliminates zero-day threats

Light System Footprint

Easy on systems and users

Precise Detection

High detection rate, minimal false positives

Removeable Device Security

Scans removable devices and media for malware

Single Console Management

Simplifies compliance, saves time and IT resources

Multiple Platform Security

Windows, Mac and Linux


See a summary of ESET's features
See ESET's virtualization datasheet